Team Leader – Events Agency

Royall Published: August 4, 2017
Kingston-upon-thames, United Kingdom
Job Type


Team Leader – Events Agency

Package worth circa £47,000



Can you manage people who manage events and bring the best out of both?

As Team Leader, you will be able to effectively lead and manage the Event Management team members, understand and implement the company values throughout the business. You will inspire your audience, to stimulate their hearts and minds and drive them to achieve your business goals. To connect them to your business by creating engaging innovative events, compelling incentive programs and exciting branding and communications.

Our client is a global strategic event management agency offering Event Management, Event Production, Incentives, Reward and Recognition and Digital, Graphic and Event Design. They have a great employer brand in place and there is plenty of opportunity for progression and development.


Your exciting role is varied and you will have the opportunity to be involved in the following:

Workflow & People Management – 20%

  • To report on a monthly basis to the General Manager regarding the status of work flow within your team particularly highlighting any critical periods.
  • To manage all personnel requirements.
  • To create a positive working environment with a high level of team spirit and commitment, where staff can reach their full potential and achieve personal & career goals.

Reporting – 20%

  • To take responsibility for reviewing and signing off supplier payments, job reconciliations and work logs for the team.
  • To ensure reconciliations are actioned in line with the company standard or contractual obligations.

Event Management – 10%

  • Oversee & support on Event Management, as required.

Leadership – 10%

  • Utilise leadership skills to develop and mentor Assistant Business Leaders, Event Directors, Event Managers and Event Coordinators within the team.

Account Management – 10%

  • To develop a strategic, proactive plan for each existing client in order to maintain existing business, grow margin where possible and develop new business across all company products to ensure company and team targets are met/exceeded.

Plan and Strategise – 10%

  • To increase business through working effectively with the Sales team and encouraging team members to source new business from existing and new clients.
  • To obtain new leads from existing clients for the Sales team.

Communication – 10%

  • Team Business Plans are kept up to date at all members and other stakeholders, including financial goals and the Business Plan.
  • To alert the GM and team members to any key changes within existing clients’ businesses or industry that will affect reporting lines, overall business and/or provide increased or decreased opportunities for the business.

Training – 10%

  • Effectively manage the training roadmaps for the operational team members.




  • Sets goals/deadlines on a daily basis and works to exceed them.
  • Strong need to achieve and holds an optimistic view. Is persistent and self-driven.
  • Inspires and motivates team members to achieve performance results and personal results by assisting team members to set and achieve their goals.




  • Ability to understand staff skills and allocate correctly the right staff/team for each piece of business in conjunction with the ABL.
  • Able to maximise productivity in the team by managing workflow/resourcing, using the resources and thinking outside the box to better manage business.


  • Know how to conduct morning team meetings that information share and inspire team members for the day ahead.
  • Know how to conduct weekly team meetings to align weekly goals with team business plan.
  • Know how to conduct one on one meetings (every second month as a minimum company standard) with all team members and provide them with a plan of action.
  • Ensure all team members use & attend; buzz nights, supplier nights, conferences, expos, newsletters and read email updates daily.


  • Knows the attributes of an effective Future Business Leader, Event Director, Event Manager or Event

Event Management Skills:

  • Sound knowledge of how to manage group travel and use Galileo.
  • Know how to use Microsoft Office.
  • Understand all templates and procedures and ensure these are being followed by all team members.
  • To understand how to execute and event and cover files for team members as required in the event of absences in the office.

Financial Skills:

  • Review monthly management pack and understand the financial position of the business.

Customer Service:

  • Provides outstanding professional service by exceeding all team clients’ expectations.
  • Responds positively and promptly to all client complaints and ensures resolution to the client’s satisfaction.
  • Acts with honesty and integrity to create high trust relationships with team and all clients.


  • Analyses numerical data and all other sources of information.
  • Makes rational judgements from the available information and analysis.
  • Produces workable solutions to a range of problems.

Business Acumen:

  • Take a commercially balanced approach, being able to judge/weigh clients need against the business.
  • Identifies key opportunities.
  • Develops strategies and plans to the business

Client Account Management:

  • Able to articulate and effectively present company services to a customer.
  • Seeks to build and sustain a commercially productive relationship with all clients in the team.
  • Identifies new business opportunities from within incumbent clients and works with the Sales team, Head of Operations and the Team Members to win new business into the team.
  • Demonstrate strong destination and supplier product knowledge.
  • Make confident recommendations to clients providing them with the product that suits and fulfils their needs.


This role would suit: Senior Project Manager, Project Manager, Event Operations Manager, Senior Operations Manager Events, Event Director, Event Team Lead, Senior Event Manager.

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